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Sunday, 15 July 2012

Kudos to Lenovo: Customer service redefined, or reestablished?

SYS-CON Media (press release) (blog)
Concerned about calling and getting routed between different callcenters as is too often the case, I finally decided to give a try on the phone route. I was surprised, no, shocked at how quick and easy it was once I got routed to the Atlanta Lenovo ...
Times of India
LinkedIn's voice mail lists an alternate customer service number. Dial it, and the caller is trapped in a telephonic version of the movie " Groundhog Day," forced to work through the originalphone tree again and again until the lesson is clear: stop ...
Scotland on Sunday
I've spent two weeks battling with BT in a saga that has taken my appreciation of just how bad customer service can be to entirely new levels. BT assured me that when I moved flat they could disconnect the first place and connect the service at the new ...

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